The Front Office Manager is responsible for overseeing front desk operations, managing customer service activities, supervising reception staff, and ensuring smooth communication between departments. The role requires strong leadership, organizational, and communication skills to maintain a professional and welcoming environment.
Key Responsibilities
Manage daily front office and reception operations
Supervise and train front desk/reception staff
Handle customer inquiries, complaints, and escalations professionally
Ensure excellent customer service and guest satisfaction
Maintain records, appointments, and visitor management systems
Coordinate with other departments for smooth workflow
Monitor office supplies and front office budgets
Prepare reports and maintain administrative documentation
Handle phone calls, emails, and official correspondence
Implement company policies and operational procedures
Required Skills
Strong communication and interpersonal skills
Leadership and team management abilities
Problem-solving and multitasking skills
Time management and organizational skills
Customer service orientation
Knowledge of MS Office and office management software
Ability to work under pressure
Qualifications
Bachelor’s degree in Business Administration, Hospitality, or related field
Experience in front office/reception/customer service roles
Prior supervisory or management experience preferred
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
