Desktop Support Engineer - Kharghar
Educational qualification:
Professional Certifications:
Professional Experience:
Proven work experience of minimum 5 to 7 years as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field
Should be familiar with SCCM, Active Directory and Networking protocols and Subnetting
Should have executed Image and Patch management.
Should be familiar with the endpoint protection Application.
Should have used tools to create System images and deploy them
Job Description / Job Requirements:
Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals
Windows 2012, Active Directory management
Troubleshoot and deploy Patch management
Troubleshoot and deploy endpoint antivirus
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Shri Vile Parle Kelavani Mandal (SVKM) is a Public Charitable Trust registered under the Society’s Registration Act and Bombay Public Trust Act. From its humble beginnings in 1934, when it took over the Rashtriya Shala, a school established in 1921 in the wake of the National Movement, SVKM today has grown into a big educational establishment imparting high-level education to more than 61,000 students spread over 13 cities whilst employing over 3,500 employees.
After beginning its journey in 1934, SVKM has blossomed into an educational colossus that has attained national recognition in multiple streams of higher education. With a strong guiding philosophy of providing education to all levels of the student community along with creating a feeling of bonding and commitment amongst academic and non-academic employees, SVKM has mastered the art of being able to transform itself into a close knit family and at the same time help its students to attain all-round development, be employable and achieve success in both personal and professional spheres of life. SVKM today is proud of some of the finest educational institutes in the country like NMIMS deemed to be University, Mithibai College (Autonomous), N.M. College of Commerce and Economics (Autonomous), D.J. Sanghvi College of Engineering (Autonomous), Bhagubhai Mafatlal Polytechnic, SVKM Internal School, C.N.M. School & N.D. Parekh Pe-Primary School – to name a few. It has also in its family, schools from Pre-primary to Nursery to Secondary, Jr. College providing ICSE, IB, IGCSE and CBSE curriculum. With a strong vision and passion for being the pioneers of the modern education system, all SVKM institutes are state of the art, with ever expanding facilities and infrastructure.
