Company Website: https://www.etechgs.com
Department: Operations
Reports To: Sales Coach
Who can Apply - Females preferred.
Summary: Customer Service Representative agents solicit orders for products or services over the internet by performing the following duties.
Essential Responsibilities:
- Take and engage calls & chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound calls & chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- We expect you to:
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous calls & chats and navigating smoothly between chat and calls
- A professional demeanor with the ability to take ownership of every chat and calls and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat and calls come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure shoppers have anexceptional customer experience every time they place an order.
Pay: ₹27,000.00 - ₹32,000.00 per month
Work Location: In person
