Education Qualification :
Engineer - B.E / B.Tech / MCA
Skills :
Secondary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced
Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced
Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3 - Experienced
Tertiary -> Functional | Training and Development Activities | Conducting Training | 3 - Experienced
Certification :
Technology | IT Service Management Certifications | ITIL Expert Certificate
Required Skills :
Process - IT Service Management|Service Catalogue Management
Process - IT Service Management|IT Service Continuity Management
Process - Certifications in Project Management|ITIL Expert Certificate in IT Service Management
Technology - IT Service Management Tools|Servicenow
Functional - Training and Development Activities|Conducting Training
Behavioral - Microland Skills|Customer Centricity
Behavioral - Microland Skills|Execution Excellence
Details
Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
1) Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
2) Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
3) Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
4) Manage our work order system, including invoice logging, and generate service invoices
5) Instruct customers on equipment operation, care and maintenance
6) Inspect rental equipment upon return and return deposits less any observed damage
7) Increase sales across all channels through effective hiring, training and management approaches
8)Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
9)Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.
