Job Title- Front Office (Telephone Operator)
Location- Mumbai
Key Responsibilities
- Answer and route incoming calls professionally and courteously.
- Handle guest inquiries, requests, and complaints promptly while ensuring complete guest satisfaction.
- Connect calls to appropriate departments and maintain accurate call records.
- Wake-up call requests, message handling, and information assistance for guests.
- Coordinate with Front Office, Housekeeping, Engineering, F&B, and other departments to fulfill guest requests..
- Assist the Front Office team with administrative tasks whenever required.
Requirements
- Diploma or Bachelor's Degree in Hotel Management or Hospitality.
- Freshers are welcome to apply.
- Excellent communication skills in English.
- Pleasant personality with strong customer service orientation.
- Good telephone etiquette and interpersonal skills.
- Basic computer knowledge and willingness to work rotational shifts.
Pay: ₹20,000.00 - ₹32,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Education:
Location:
- Mumbai, Maharashtra (Required)
Work Location: In person
