Job Summary
We are looking for an experienced and result-oriented Telecaller Manager to lead and manage the telecalling team. The candidate will be responsible for achieving lead generation targets, improving conversion rates, monitoring team performance, and ensuring excellent customer interactions. The ideal candidate should have strong leadership, communication, and analytical skills, preferably with experience in the real estate industry.
Key Responsibilities
- Lead, train, and motivate the telecalling team to achieve daily and monthly targets.
- Monitor team performance through call recordings, reports, and KPIs.
- Ensure timely follow-up of all inbound and outbound leads.
- Assign leads and manage lead distribution efficiently.
- Track daily productivity, conversions, and appointment generation.
- Prepare and share daily, weekly, and monthly MIS reports.
- Conduct regular coaching sessions to improve communication and sales skills.
- Coordinate with the Sales Team to ensure smooth handover of qualified leads.
- Develop call scripts and ensure quality standards are maintained.
- Handle customer escalations and resolve issues professionally.
- Recruit, onboard, and train new telecallers.
- Maintain CRM data accuracy and ensure proper lead management.
- Implement strategies to improve team performance and conversion ratios.
Key Performance Indicators (KPIs)
- Daily calls made by the team
- Lead qualification rate
- Site visit appointments generated
- Sales conversion support
- Team productivity
- Follow-up completion rate
- CRM data accuracy
Required Qualifications
- Graduate in any discipline (MBA preferred).
- 3–6 years of experience in telecalling/customer service, with at least 1–2 years in a team handling role.
- Experience in the real estate industry will be an added advantage.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
