Operations Manager — Job Description
Role: Operations Manager
Department: Operations
Reports to: Director of Operations
Key Responsibilities
- Manage day-to-day business operations and ensure smooth workflow.
- Develop and implement operational policies, processes, and SOPs.
- Monitor team performance, productivity, and service quality.
- Manage staffing, scheduling, training, and performance evaluations.
- Track operational KPIs, budgets, costs, and efficiency.
- Coordinate with sales, finance, HR, procurement, and other departments.
- Identify operational issues and implement corrective actions.
- Ensure compliance with company policies, safety standards, and applicable regulations.
- Handle customer/service escalations and resolve operational challenges.
- Prepare regular operational reports and provide insights to management.
- Lead process-improvement and cost-reduction initiatives.
Requirements
- Bachelor’s degree in Business Administration, Operations, Management, or a related field.
- Typically 3–7 years of relevant operations experience, depending on the organization.
- Strong leadership, communication, problem-solving, and organizational skills.
- Proficiency in MS Office/Google Workspace and operational reporting tools.
- Ability to manage multiple priorities and work effectively under pressure.
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
