Job Title: Customer Care Executive / Service Operations s Escalation Executive Location: Noida, Sector 63
Job Overview
We are looking for a motivated and dedicated Customer Care Executive who will act as the first point of contact for our customers. The role involves handling customer queries, resolving
issues efficiently, and ensuring a high level of customer satisfaction through professional and timely support.
Key Language Requirements
Key Responsibilities
Customer Interaction s Support
- Handle customer inquiries via phone, email, and chat in a professional manner
- Resolve queries related to products, services, and accounts
- Provide basic troubleshooting and guide customers toward resolution
Feedback s Follow-ups
- Collect and document customer feedback, concerns, and suggestions
- Share insights with internal teams for improvement
- Ensure timely follow-ups and closure of customer issues
Problem Resolution
- Deliver quick and effective solutions, aiming for first-contact resolution
- Coordinate with internal teams for complex issues
- Ensure a high level of customer satisfaction
Product Knowledge
- Maintain up-to-date knowledge of products and services
- Attend training sessions to improve service quality
- Guide customers in making informed decisions
Escalation Handling
- Escalate unresolved issues to the appropriate teams
- Track escalations and ensure timely resolution
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
