Job Description – Operations ExecutiveRateon TechnologiesPosition
Operations Executive
Location
Pune
Employment Type
Full-Time
About Rateon Technologies
Rateon Technologies is a fast-growing logistics and transport technology company focused on providing efficient vehicle and fleet solutions for businesses and customers. We are building a technology-driven operational ecosystem with strong focus on customer satisfaction, driver partnerships, and scalable logistics operations.
Role Overview
We are looking for a highly energetic and responsible Operations Executive to manage day-to-day logistics operations, driver coordination, trip monitoring, and customer support activities. The ideal candidate should have strong communication skills, problem-solving ability, and willingness to work in a fast-paced startup environment.
Key ResponsibilitiesOperations Management
- Monitor daily trips and operational activities
- Coordinate with drivers, vendors, and customers
- Ensure timely trip allocation and completion
- Handle operational escalations and resolve issues quickly
- Maintain operational records and reports
Driver & Vendor Coordination
- Onboard new drivers and vehicle partners
- Verify driver and vehicle documentation
- Maintain healthy relationships with fleet partners
- Track driver performance and attendance
Customer Support
- Respond to customer queries and complaints
- Coordinate with internal teams for issue resolution
- Ensure high customer satisfaction and service quality
Reporting & Data Management
- Maintain MIS reports using Excel/Google Sheets
- Update operational dashboards and tracking systems
- Analyze trip performance and operational efficiency
Field Operations
- Visit operational locations if required
- Assist in fleet inspections and onboarding activities
- Support ground-level execution during peak operations
Required Skills
- Good communication skills in Hindi and English
- Basic knowledge of Microsoft Excel / Google Sheets
- Strong coordination and multitasking abilities
- Problem-solving mindset
- Ability to work under pressure
- Team player with positive attitude
Preferred Qualifications
- Bachelor’s degree in any discipline
- Experience in logistics, transport, operations, or customer support preferred
- Freshers with strong learning attitude may also apply
- Performance incentives
- Career growth opportunities
- Startup learning environment
- Leadership exposure
- Travel allowance (if applicable)
Ideal Candidate Profile
We are looking for someone who:
- Takes ownership of work
- Can manage multiple operational tasks
- Is comfortable working in a startup culture
- Can handle pressure situations calmly
- Has strong execution capability
How to Apply
Interested candidates can send their resume to:
[email protected]
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
Education:
Language:
Willingness to travel:
Work Location: In person
