Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Consultant Software Engineer - Service Now Discovery Infra Administrator
Position: Consultant Software Engineer - Service Now Discovery Infra Administrator
Experience: 9-12 Years
Category: Infrastructure /Cloud
Location: Bangalore
Position ID: J0826-1566
Employment Type: Full-time
Job Summary:
The ServiceNow Discovery Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow Discovery module to ensure accurate and efficient asset discovery and integration with the CMDB. This role involves managing both agentless and agent based discovery setups, overseeing MID Server installations, and troubleshooting discovery related issues in collaboration with other technical teams.
Key Responsibilities:
. Configure and maintain the ServiceNow Discovery platform.
. Manage agentless and agent based discovery setup and configurations.
. Install, configure, and manage ServiceNow MID Servers.
. Ensure proper integration between Discovery and the ServiceNow CMDB.
. Troubleshoot and resolve Discovery issues, coordinating investigations and solutions with other team
Required Skills & Experience
- Strong hands-on experience with ServiceNow Discovery administration and configuration.
- Experience in CMDB management, CI reconciliation, and dependency mapping.
- Expertise in configuring and managing MID Servers.
- Knowledge of agentless and agent-based discovery methodologies.
- Experience with Windows, Linux/Unix servers, network devices, and cloud environments.
- Understanding of networking concepts including DNS, SNMP, WMI, SSH, and TCP/IP.
- Experience troubleshooting Discovery patterns, schedules, credentials, and scanning issues.
- Good knowledge of ITSM processes and ServiceNow platform administration.
- Strong analytical, troubleshooting, and problem-solving skills.
