Key Responsibilities:
Perform daily operational tasks including payment postings, waiver postings, settlement
requests, foreclosure requests, etc.
Reconcile the bank (collection) and suspense account on regular basis.
Manage Nach presentation and posting into system.
Ensure timely preparation and distribution of MIS for all required tasks.
Respond to customer tickets and address raised requests, queries, and complaints promptly.
Coordinate with relevant departments to facilitate task completion.
Provide feedback and ideas to improve internal controls, processes, and best practices.
Skills Required:
Experience in operations (transaction processing) department of Bank/ NBFC/ Fintech/ Financial institution is mandatory.
Basic understanding of loan business (financial) transactions and business model.
Proficiency in Excel and hands-on experience with data management.
Good verbal and written communication skills.
Analytical and problem-solving abilities.
Ability to work well within a team environment.
Knowledge of credit bureau reporting & SQL are an added advantage.
Work Location: In person
