Here's a professional JD for both Steward and Captain roles.
Job Description – Steward
Position: Steward
Department: Food & Beverage Service
Location: Mumbai
Job Summary
We are looking for energetic and customer-focused Stewards to provide excellent food and beverage service while ensuring a memorable dining experience for guests.
Key Responsibilities
- Welcome guests and assist them with seating.
- Present menus and take food and beverage orders accurately.
- Serve food and beverages as per company service standards.
- Maintain cleanliness of tables, dining areas, and service stations.
- Coordinate with the kitchen and bar for timely order delivery.
- Handle guest requests professionally and courteously.
- Clear tables and reset them for the next guests.
- Follow hygiene, food safety, and sanitation standards.
- Support the team during busy service hours.
Requirements
- Minimum 10th/12th pass or Diploma in Hotel Management preferred.
- 0–2 years of experience in restaurants, cafés, hotels, or QSRs.
- Freshers with good communication skills are welcome.
- Basic communication skills in English and Hindi.
- Willingness to work rotational shifts, weekends, and holidays.
Skills
- Customer Service
- Communication
- Teamwork
- Time Management
- Positive Attitude
- Basic Food & Beverage Knowledge
Salary & Benefits
- Salary: As per industry standards
- Service Charge (where applicable)
- Meals on Duty
- PF & ESIC
- Career growth opportunities
Job Description – Captain
Position: Captain
Department: Food & Beverage Service
Location: Mumbai
Job Summary
We are seeking an experienced and service-oriented Captain to oversee daily restaurant operations, lead the service team, and ensure exceptional guest satisfaction through high-quality service.
Key Responsibilities
- Welcome and assist guests throughout their dining experience.
- Supervise stewards and ensure smooth floor operations.
- Take orders and recommend menu items to guests.
- Ensure timely and accurate food and beverage service.
- Handle guest complaints and resolve issues professionally.
- Coordinate with the kitchen and bar for efficient service.
- Train and mentor service staff on SOPs and service standards.
- Monitor table turnover and reservation flow.
- Ensure cleanliness, hygiene, and compliance with company standards.
- Prepare daily reports and support the Restaurant Manager in operations.
Requirements
- Graduate or Diploma in Hotel Management preferred.
- 2–5 years of experience as a Captain or Senior Steward in a restaurant, café, or hotel.
- Strong communication and leadership skills.
- Good knowledge of food & beverage service and restaurant operations.
- Ability to work under pressure and in rotational shifts.
Skills
- Team Leadership
- Guest Relations
- Food & Beverage Service
- Upselling
- Problem Solving
- Communication
- Time Management
- Attention to Detail
Salary & Benefits
- Salary: As per industry standards
- Service Charge (where applicable)
- Meals on Duty
- PF & ESIC
- Performance-based growth opportunities
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
