Platform Reliability and Security
Ensure the platform meets performance, availability, and reliability SLOs.
Proactively identify and resolve performance bottlenecks and risks in production environments.
Maintain and improve monitoring, logging, and alerting frameworks to detect and prevent incidents.
Securing the platform using vendor and in-house best practices
Incident Management
Act as the primary responder for critical incidents, ensuring rapid mitigation and resolution.
Conduct post-incident reviews and implement corrective actions to prevent recurrence.
Develop and maintain detailed runbooks and playbooks for operational excellence.
Automation and Efficiency
Build and maintain tools to automate routine tasks, such as deployments, scaling, and failover.
Contribute to CI/CD pipeline improvements for faster and more reliable software delivery.
Write and maintain Infrastructure as Code (IaC) using tools like Pulumi or Terraform to provision and manage resources.
Contribute to cost optimisation efforts, tuning of deployments to make most efficient use of compute resources.
Collaboration and Mentorship
Collaborate with SRE, CI/CD, Developer Experience, and Templates teams to improve the platform’s reliability and usability.
Mentor junior engineers by sharing knowledge and best practices in SRE and operational excellence.
Partner with developers to facilitate resolution of application tuning, securing and networking.
Provide code reviews for others
Observability and Metrics
Implement and optimize observability tools like Dynatrace, Prometheus, or Grafana for deep visibility into system performance.
Define key metrics and dashboards to track the health and reliability of platform components.
Continuously analyse operational data to identify and prioritize areas for improvement.
Building alerts for integration into pager duty / Dynatrace.
Supporting the Developers
Providing support to our developers, resolving build, test and deployment issues.
Troubleshooting network issues
Writing documentation on use / behaviour of the platform
On-Call support for pager duty incidents on the platform (usually one week in every 8 or so)
