The Associate Guest Service (Front Office) at Marari Beach Resort (part of Tamara Leisure Experiences) serves as the welcoming face of the property. Responsibilities include managing guest check-ins and check-outs, processing payments, handling inquiries, and coordinating with housekeeping. The role requires excellent communication skills to ensure a seamless and memorable resort experience. [1, 2, 3, 4, 5]Key Responsibilities
- Guest Services: Welcome arriving guests, process check-ins/check-outs, and verify reservations according to resort standards. [1, 2]
- Communication: Answer phone calls, manage emails, and provide information about resort amenities, local Marari attractions, and packages. [1, 2, 3]
- Coordination: Work closely with Housekeeping and Food & Beverage teams to ensure rooms are prepared and guest requests (e.g., extra towels, dining reservations) are promptly met. [1]
- Billing & Administration: Process payments, manage guest folios, and handle currency exchange or safe deposits. [1, 2]
- Complaint Resolution: Listen to guest feedback and resolve issues professionally to maintain high satisfaction levels. [1]
Requirements & Qualifications
- Experience: 0–2 years of relevant front office experience, though luxury resort/hotel internships are often considered. [1]
- Education: A degree or diploma in Hotel Management or Hospitality Administration is highly preferred. [1, 2]
- Skills: Proficiency in hotel property management systems (PMS) and Microsoft Office. Excellent fluency in English and Malayalam/Hindi is a strong asset. [1, 2]
- Soft Skills: A pleasant, warm, and professional demeanor, with the ability to stand for extended periods and handle fast-paced resort environments. [1, 2]
Working Conditions
- Environment: Primarily indoor/front desk, interacting constantly with guests and resort staff.
- Schedule: Full-time, often involving rotational shifts, weekends, and holidays to accommodate resort operations.
- Compensation: Typically ranges between ₹18,000 and ₹22,000 per month depending on prior experience and qualifications
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
