Job Summary: The L&D Manager for the BSBU (Sales Team) is responsible for Design, Develop, Deliver and Evaluate training program impact for Medical Representatives/Field Officers (MRs/FOs) and Area Business Managers/First Line Managers (ABMs/FLMs). The role focuses on enhancing product knowledge, selling skills, business acumen, and Leadership capabilities to drive overall sales performance and business growth. Key Responsibilities: 1. Training & Development: ? Develop and execute structured training programs for newly hired and existing FOs & ABMs. ? Conduct product training, sales effectiveness workshops, and soft skills development sessions. ? Implement e-learning modules and on-the-job training techniques. ? Organize periodic refresher courses and advanced training for high-potential employees. 2. Sales Excellence & Performance Improvement: ? Design role-specific training modules to enhance FO & ABM selling skills, objection handling, and negotiation techniques. ? Conduct market visits and on-field coaching sessions to provide real-time feedback and improvement plans. ? Monitor post-training performance and ensure knowledge application in the field. 3. Product & Compliance Training: ? Ensure in-depth product knowledge training covering disease, diagnosis, indications, contraindications, pharmacology, and competitive landscape. ? Conduct regulatory, compliance, and ethical sales practices training sessions. ? Align training with company policies, industry guidelines, and medico-marketing strategies. 4. Leadership & Career Development: ? Develop leadership programs for ABMs to prepare them for future managerial roles. ? Mentor high-potential employees and create structured career progression training roadmaps. 5. Assessment & Feedback Mechanism: ? Implement training evaluation tools to measure knowledge retention and effectiveness. ? Collect feedback from trainees and sales managers to continuously improve training methodologies. ? Maintain training records and generate performance reports for management review. Key Skills & Competencies: ? Sales Training Expertise: Strong understanding of pharmaceutical sales, customer engagement, and objection handling. ? Communication & Presentation: Excellent verbal and written communication skills with the ability to deliver engaging training. ? Coaching & Mentorship: Ability to guide and mentor sales professionals for performance enhancement. ? Stakeholder Management: Excellent interpersonal skills, teamwork and managing the expectations of cross functional teams. ? Analytical & Problem-Solving Skills: Ability to assess training needs and implement data-driven improvements. ? Product & Medical Knowledge: Understanding of pharma products, therapeutic areas, and market competition.
