Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Customer Service Executive
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Client Implementation officer assist Clients with their journey of onboarding on eChannel payment platforms like HSBCnet, Connect, Global liquidity cash management products.
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Post the initial lead from the client services or sales team, Client Implementation officer gathers clients’ requirements and assists them with completion of documentation in adherence to the various product requirements. Post customer documentation, the team liaises with various functions for completion of requirements like KYC, Signature Verification, Limit Approvals, eChannel enablement, Training and Billing.
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These are critical due to complexity, aggressive and non-negotiable TAT with impact on revenue generation. This is primarily a client facing role, which requires Written, Verbal and negotiation skills.
In this role, you will:
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Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
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Support proactive project management methodologies and organisational designs to assist in managing multiple client projects effectively.
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Provide timely updates to the Project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation.
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Assist in streamlining documentation processes using tools like GDOCs to ensure accurate and timely delivery.
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Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
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Ensure all customers are dealt with in accordance with compliance and regulatory requirements with an aim to protect our customers as well as the reputation of HSBC by following treating customer fairly.
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Ability to understand and interpret Simple (Basic and Intermediate) deal requirements and translate them to quality work is mandatory.
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Minimize the input quality errors by ensuring that documentation and other requirements are complete and accurate the first time.
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Implement feedback received during coaching sessions including but not limited to monthly performance review and target setting, twice a week account reviews, feedback on deal quality monitoring/customer surveys for all team members.
To be successful you will:
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Ability to own end to end project management on simple ETB projects.
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Attention to detail and ability to prioritize work
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Strong attention to detail to ensure accuracy in documentation creation and validation processes
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Previous exposure to project management tasks or relevant qualifications is desirable.
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Strong organisational skills to manage multiple tasks and deadlines
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Fast learner with the ability to understand requirements of customers
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Strong communication written, verbal and interpersonal skills.
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Willingness to learn and grow within the role
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Strong Team Player with an ability to motivate self
You’ll achieve more at HSBC
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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