Customer Success Manager
Experience: 3-6 Years ( Atleast 1 Year in SaaS/Product-based company experience)
Location: Ahmedabad
Shift: Night Shift (6:30 PM – 3:30 AM) / (07.30 PM - 4.30 AM)
Role Overview:
We are looking for a Customer Success Manager to support and guide customers throughout their journey, from onboarding to event execution. The ideal candidate will be customer-focused, tech-savvy, and skilled at managing multiple client relationships.
Key Responsibilities:
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Onboard, train, and support customers on the platform.
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Provide customer support via chat, phone, and virtual meetings.
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Troubleshoot issues and ensure successful event execution.
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Build strong customer relationships and drive customer satisfaction.
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Collaborate with Product, Sales, and Marketing teams to improve the customer experience.
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Document customer feedback and suggest product improvements.
Requirements:
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3-6 years of Customer Success, Customer Support, or Account Management experience.
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Experience supporting SaaS or technology products preferred.
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Excellent written and verbal English communication skills.
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Strong problem-solving, multitasking, and organizational abilities.
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Customer-first mindset with attention to detail.
Tools: Intercom, HubSpot, Slack, Dialpad, Google Workspace.
