Application Support | 3–5 Years Experience | Full-Time | No Coding Required
Be the frontline expert who resolves what L1 cannot. Own ticket triage, log-based diagnosis, and environment-level troubleshooting in a capital markets back-office environment — without writing code. Leverage your understanding of trade lifecycle, clearing & settlement workflows, and exchange connectivity to diagnose domain-specific issues faster. Communicate clearly with broking clients and escalate to L3 only when truly needed.
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Ticket Triage & Ownership: Pick up escalated L1 tickets; classify, prioritise, and own resolution end-to-end within SLA.
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Log Analysis: Read and interpret application, server, and middleware logs to identify root causes without code changes.
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Configuration Troubleshooting: Diagnose issues caused by misconfigurations, environment variables, or deployment settings.
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Client Communication: Provide timely, jargon-free updates to end users and clients on issue status and resolution steps.
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Replication & Validation: Reproduce reported issues in test/staging environments to confirm behaviour before resolving.
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Workaround Identification: Deliver interim workarounds to restore business continuity while permanent fixes are tracked.
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L3 Escalation: Prepare detailed escalation notes — logs, steps to reproduce, impact — before handing off to L3.
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Knowledge Base: Document every new issue pattern and resolution in the internal KB to reduce repeat escalations.
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Monitoring & Alerts: Monitor dashboards and respond to alerts; acknowledge and act on system health notifications proactively.
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Domain Issue Resolution: Diagnose and resolve issues specific to capital markets back-office workflows — trade booking failures, margin discrepancies, settlement mismatches, position breaks, and exchange file processing errors.
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Exchange & Regulatory File Support: Assist clients with NSE/BSE/MCX exchange file ingestion issues — SPAN files, bhavcopy, obligation files, and EOD batch processing failures — using functional domain knowledge to isolate root cause quickly.
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Broking Client Support: Handle support queries from broking firms, sub-brokers, and clearing members with domain-appropriate communication — understanding their back-office operations context and translating technical findings into business language.
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Log reading — app logs, server logs, middleware logs
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Basic Linux — navigating directories, reading files, checking processes
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Ticket tools — Jira, ServiceNow, or equivalent ITSM
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Application configuration — config files, env variables
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Basic SQL — SELECT queries to validate data
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REST API basics — using Postman or curl to test endpoints
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SLA awareness — prioritisation of P1–P4 tickets
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Clear written communication — client-facing updates & RCA notes
Capital markets domain knowledge — trade lifecycle (order execution clearing- settlement), position management, margin computation
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Exchange familiarity — NSE, BSE, MCX, NCDEX segments (Cash, F&O, Currency, Commodity); understanding of exchange files (SPAN, bhavcopy, obligation, pay-in/pay-out)
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Back-office operations awareness — clearing member workflows, depository (NSDL/CDSL) transactions, fund pay-in/pay-out, and EOD batch processes
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Prior experience supporting or working within a capital markets software product or broking firm back-office
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Docker basics — checking container logs, restart commands
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Monitoring tools — Grafana, Kibana, Azure Monitor
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Cloud console familiarity — Azure / AWS / OCI basics
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Network basics — DNS, firewall rules, connectivity checks
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ITIL Foundation knowledge
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Basic shell scripting for log filtering
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Understanding of CI/CD pipelines and deployment flow
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Prior experience at a capital markets product company — TCS Financial Solutions (TCS BaNCS), Comtec Systems, Secmark Consultancy, Tech Excel, or Rupeesoft — in a support, implementation, or operations role
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Familiarity with capital markets back-office platforms such as TCS BaNCS Precision, Comtek, Rupeesoft, Tech Excel, NSEIT, or equivalent broking back-office solutions
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NISM certification — Series VII (Securities Operations & Risk Management) or Series VIII (Equity Derivatives) preferred
