- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
Pay: ₹18,404.65 - ₹20,203.26 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
