The Redlands Ashlyn group of companies started its operations in the year 1989 and is the leading supplier of wide range of gold jewellery equipment and purity testing machines, weighing machines, gold melting furnaces etc. across India and abroad. Redlands Ashlyn strive to provide the best, in terms of product quality, customer experience and after sales services.
Designation: Customer Care Executive
Job Description:
responsible for handling customer queries, resolving complaints, and providing information about products or services. The goal is to ensure customer satisfaction and maintain a positive company image.
Roles and Responsibilities:
- Answer customer calls, emails, or chats professionally
- Resolve customer complaints and issues politely
- Provide accurate information about products and services
- Maintain records of customer interactions
- Follow company policies and service guidelines
- Escalate complex issues to senior staff when required
- Ensure customer satisfaction at all times
Skills Required:
- Good communication skills (verbal and written)
- Active listening and problem-solving ability
- Patience and polite behavior
- Basic computer knowledge
- Ability to work in a team
Educational Qualification:
- Minimum: 12th pass / Graduate
Computer knowledge is mandatory
Fluency in Malayalam is mandatory.
Communication skills in English, Hindi, would be an advantage, but not mandatory
Experience: Freshers to 10 yrs
Age: 20 yrs to 40 yrs
Job Type: Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Customer relationship : 2 years (Preferred)
Language:
- Malayalam (Required)
- Hindi (Preferred)
Work Location: In person
