At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
We're on the lookout for a System Support Coordinator. As a System Support Coordinator, you will:
- Provide technical support and troubleshooting for system-related issues.
- Assist in the maintenance and administration of systems and applications.
- Collaborate with cross-functional teams to resolve technical problems.
- Develop and maintain documentation for system processes and procedures.
- Support the integration and implementation of new systems and applications.
- Assist with regulatory reporting activities.
- Support data correction and validation, including tier structure and claim data changes.
- Perform data analysis and quality assurance reviews to ensure accuracy and compliance of submitted files.
- Manage SFTP workflows, including posting outbound files and downloading inbound files for processing.
- Generate and analyze system reports, including Month-End reporting
- Coordinate the exchange of files to and from external vendors, ensuring timely and accurate delivery.
- Monitor and triage help desk tickets; provide support for user account activation, deactivation, and general system access issues.
- Participate in system upgrades and enhancements.
- Ensure data integrity and security within systems.
- Provide training and support to end-users on system functionalities.
- Other duties as assigned.
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Degree or equivalent experience in Information Technology, Computer Science, or a related field.
- Experience in system support and administration.
- Knowledge of system monitoring and troubleshooting techniques.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and projects simultaneously.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in using system support tools and software.
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
