We are looking for a motivated and hands-on IoT Field & Customer Support Specialist to join our team. This role involves installing, configuring, and supporting IoT-based devices at client locations. You will work closely with customers to ensure smooth deployment, provide training, troubleshoot issues, and deliver excellent technical support.
Key Responsibilities
- Install, configure, and test IoT gateway devices and sensors at customer sites.
- Mount and connect devices at client locations
- Conduct site surveys to assess power availability, network connectivity (Cellular/Wi-Fi), and optimal sensor placement.
- Verify sensor accuracy, connectivity, and system performance before project handover.
- Troubleshoot hardware, connectivity, and device-related issues during site visits.
- Assist customers in setting up their accounts and configuring the web application.
- Train end users on using the monitoring dashboard, managing alerts, and generating reports.
- Ensure customers are confident in monitoring real-time data and responding to notifications.
- Respond to customer queries and resolve technical issues through phone, email, or ticketing systems.
- Diagnose and troubleshoot software, connectivity, and device issues remotely whenever possible.
- Escalate complex issues to the engineering team when required.
- Maintain accurate records of installations, support requests, and device inventory.
- Assist in the development, testing, and implementation of IoT hardware and embedded software solutions.
- Stay updated with the latest trends and technologies in IoT and embedded systems.
- Gain valuable hands-on experience in the field of IoT and embedded systems development.
Requirements
- Diploma or Bachelor's degree in Electronics, Electrical Engineering, Telecommunications, Computer Science, or a related field.
- Basic knowledge of IoT sensors such as temperature, humidity, and GPS.
- Familiarity with wireless communication technologies such as GSM/Cellular, Wi-Fi, BLE, and LoRaWAN.
- Basic understanding of electrical wiring, cabling, and hardware installation.
- Willingness to travel frequently for local and regional client visits.
- Good communication and customer interaction skills.
- Must possess a valid driving licence and a personal vehicle for local site visits.
Interested candidates can share profiles to [email protected]
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Ability to commute/relocate:
- Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have a valid driving licence and own vehicle ?
Willingness to travel:
Work Location: In person
