Job Title: Executive/Senior Executive -IT
Job Grade:
Department: Information Technology
Reporting to: Head- Information Technology
Location: Hebbal
Job Summary: Responsible for managing all software applications within the business and to improve overall business operations by coming up with new applications that are relevant for future of the business.
Focus
Indicator
Financial/ Business
§ Conducts market research, keeps abreast of the latest software / applications, and assesses cost and impact to make the business more efficient and successful.
§ Reviews and analyze existing applications programs to ensure efficiency and effectiveness of those applications; reviews requests for upgrades required to meet current and future business needs across departments
§ Ensures maximizing the productivity of the company through appropriate use of applications.
People
§ Coordinates with the UHs, HODs, functions and employees across all levels regularly to understand frequent problems, new requirements etc. to incorporate in resolution plan
§ Empower the line managers, supervisors etc. through the Train the Trainer approach and ensures their respective teams are enabled to use the applications optimally
§ Develops service level agreements with the end users and show ownership of problems through final resolution, in coordination with the Unit IT support team
§ For any new software that is introduced to the organization, create, develop and oversee protocols, procedures, manuals and publish guidelines for its efficient usage
Customer
§ Maintains relationships with service providers, vendors and work in coordination with them to ensure best support to the business
§ Assists internal and external audits with data and statistics as required
Operations
§ Analyze the structure and flow of the business’ work to identify possible application solutions.
§ Provides technical support and problem resolution related to business application software systems across the units/ organization
§ Ensures zero escalations and user satisfaction
§ Visits the units personally at regular intervals and assess current situations and identify support needs
§ Provides access to applications, create new users, codes related to stock, transfers GRN etc.
§ Prepares monthly reports for the IT head with relevant statistics
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Ability to commute/relocate:
- Hebbal, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you a immediate joiner?
Work Location: In person
