Operations & Social Media Executive
Location: Jagatpura, Jaipur
Employment Type: Full-Time
Experience: 0–2 Years (Freshers with relevant skills are welcome)
About the Role
We are looking for a proactive and organized Operations & Social Media Executive to manage our brand's social media presence and handle day-to-day e-commerce logistics through Shiprocket. This role is ideal for someone who enjoys both creative work and operational tasks.
ResponsibilitiesSocial Media Management
- Manage Instagram, Facebook, and other social media accounts.
- Upload posts, reels, stories, and product updates.
- Respond to customer comments and direct messages.
- Coordinate with the content team for posting schedules.
- Monitor social media performance and engagement.
- Stay updated with social media trends and suggest new content ideas.
E-commerce & Logistics (Shiprocket)
- Process daily customer orders using Shiprocket.
- Generate shipping labels and arrange order dispatches.
- Track shipments and resolve delivery issues.
- Coordinate with courier partners for pickup and delivery.
- Handle RTO (Return to Origin) and return orders.
- Maintain order records and inventory updates.
- Coordinate with the warehouse team to ensure timely order fulfillment.
Requirements
- Basic knowledge of Instagram, Facebook, and social media platforms.
- Familiarity with Shiprocket or any e-commerce shipping platform is preferred.
- Good communication skills in English and Hindi.
- Basic computer knowledge (Excel/Google Sheets).
- Well-organized with good attention to detail.
- Ability to multitask and work in a fast-paced environment.
Preferred Skills
- Experience with Shopify, WooCommerce, or other e-commerce platforms is a plus.
- Basic Canva or photo/video editing skills.
- Customer support experience is an added advantage.
What We Offer
- Competitive salary.
- Opportunity to work with a growing e-commerce brand.
- Hands-on experience in digital marketing and e-commerce operations.
- Career growth opportunities based on performance.
Pay: ₹14,000.00 - ₹25,000.00 per month
Work Location: In person
