Key Responsibilities
- Manage and lead a team of 30+ Admission Counsellors handling UG/PG program admissions.
- Drive the team to achieve monthly admission, conversion, and revenue targets.
- Monitor daily calling, lead follow-ups, counselling, and conversion performance.
- Track team performance through CRM/MIS and prepare regular performance reports.
- Develop strategies to improve lead conversion and overall admission numbers.
- Conduct regular team meetings, performance reviews, and one-on-one feedback sessions.
- Train, coach, and motivate counsellors to improve sales and counselling skills.
- Identify performance gaps and take corrective actions to achieve targets.
- Coordinate with Marketing, Operations, and University/Academic teams for smooth admissions.
- Ensure proper follow-up and timely closure of prospective student leads.
- Handle escalations related to admissions, payments, documentation, and student concerns.
- Ensure adherence to company processes, quality standards, and compliance requirements.
Requirements
- Minimum 5 years of experience in Education Sales / Admissions / EdTech.
- Proven experience managing a team of 30+ counsellors.
- Strong understanding of UG/PG admissions and the EdTech sales process.
- Excellent leadership, communication, negotiation, and team-management skills.
- Strong knowledge of CRM, Excel/Google Sheets, and sales MIS.
- Target-oriented with a strong focus on revenue and conversions.
- Experience in handling high-volume leads and achieving aggressive monthly targets.
Pay: Up to ₹100,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
