Job Summary
We are seeking a dynamic and results-oriented General Manager to lead and oversee the overall operations, sales, business development, and profitability of our silver jewellery business. The General Manager will be responsible for driving revenue growth, strengthening the brand, managing multiple showrooms or business units, leading cross-functional teams, and ensuring operational excellence while delivering an exceptional customer experience.
Key Responsibilities
- Develop and implement strategic business plans to achieve revenue and profitability targets.
- Identify new business opportunities, market trends, and expansion strategies.
- Drive sales growth through effective marketing, merchandising, and customer engagement initiatives.
- Establish and monitor annual budgets, business forecasts, and operational goals
- Lead, mentor, and develop showroom managers and department heads.
- Build a high-performance culture focused on accountability and customer satisfaction.
- Oversee recruitment, training, performance management, and succession planning.
- Promote employee engagement and continuous professional development.
- Develop strategies to enhance customer satisfaction and loyalty.
- Ensure consistent delivery of premium customer service across all locations.
- Handle escalated customer concerns and resolve issues effectively.
- Strengthen customer relationship management (CRM) initiatives.
- Oversee inventory planning, procurement, and stock replenishment.
- Ensure optimal stock levels while minimising ageing inventory.
- Monitor stock audits and implement effective inventory control measures.
- Coordinate with suppliers, manufacturers, and logistics partners.
- Prepare and manage annual budgets and operating expenses.
- Monitor financial performance, gross margins, and profitability.
- Analyse business reports and identify opportunities for cost optimisation.
- Ensure accurate financial reporting and compliance with company policies.
- Collaborate with the marketing team to develop promotional campaigns.
- Support digital marketing, social media, and e-commerce initiatives.
- Enhance brand visibility through exhibitions, partnerships, and promotional events.
- Monitor competitor activities and market positioning.
- Ensure compliance with legal, regulatory, and company policies.
- Maintain security standards for inventory, cash, and showroom operations.
- Implement and monitor standard operating procedures (SOPs).
- Ensure workplace health and safety standards are maintained.
- Prepare and present monthly business performance reports to senior management.
- Monitor key business metrics and recommend improvement strategies.
- Drive continuous process improvement across all business functions.
Qualifications
- Bachelor's degree in Business Administration, Commerce, Marketing, Retail Management, or a related field.
- MBA or equivalent postgraduate qualification is preferred.
- 8–15 years of experience in jewellery retail, luxury retail, or consumer retail, including at least 5 years in a senior leadership role.
- Experience in silver jewellery or premium retail is highly desirable.
Pay: ₹55,394.76 - ₹75,645.77 per month
Benefits:
Work Location: In person
