Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Electronic Data Interchange (EDI)
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
- Participate in continuous improvement initiatives to enhance support processes and service delivery.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Electronic Data Interchange (EDI).
- Strong understanding of Electronic Data Interchange protocols and standards.
- Experience in troubleshooting and resolving issues related to Electronic Data Interchange systems.
- Ability to analyze system logs and error messages to identify root causes of incidents.
- Familiarity with change management processes and documentation best practices.
- Effective communication skills to collaborate with vendors and internal teams.
Additional Information:
- The candidate should have minimum 3 years of experience in Electronic Data Interchange (EDI).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
