Key Roles and Responsibilities
A. International & Domestic Sales Responsibilities
- Handle inbound and outbound inquiries related to international tour packages.
- Understand customer requirements and recommend suitable travel packages.
- Prepare customized travel itineraries, quotations, and proposals.
- Convert leads into confirmed bookings by effective communication and follow-ups.
- Achieve assigned monthly and quarterly sales targets.
- Maintain customer database and update CRM systems regularly.
- Build and maintain long-term relationships with clients for repeat business and referrals.
B. Tour Operations Responsibilities
- Plan, design, and execute international travel itineraries for individual and group tours.
- Coordinate with airlines, hotels, visa agencies, transport providers, and local partners.
- Manage all travel bookings including flights, hotels, transfers, insurance, and sightseeing.
- Issue vouchers, travel documents, tickets, and confirmations.
- Ensure timely and accurate documentation for visa, passport, and travel requirements.
- Monitor tour execution and ensure smooth travel experience for clients.
C. Supplier Management
- Identify and coordinate with international suppliers and travel partners.
- Negotiate competitive rates and service agreements with vendors.
- Maintain strong relationships with hotels, airlines, and destination management companies.
- Ensure quality service delivery from all suppliers.
D. Customer Service & Support
- Act as the primary point of contact for clients before, during, and after travel.
- Provide accurate information regarding destinations, visa requirements, and travel guidelines.
- Resolve customer concerns, complaints, and operational issues promptly and professionally.
- Ensure high levels of customer satisfaction and service excellence.
E. Financial & Documentation Management
- Prepare quotations, invoices, and payment records.
- Track payments, collections, and refunds.
- Maintain accurate operational and financial records.
- Ensure compliance with company policies and financial procedures.
F. Coordination & Reporting
- Coordinate with internal sales, marketing, and operations teams.
- Maintain daily, weekly, and monthly sales and operations reports.
- Provide feedback on market trends, customer preferences, and competitor activities.
3. Required Qualifications
Education:
- Bachelor’s Degree in Tourism, Travel, Hospitality, Business Administration, or related field preferred.
- Diploma or Certification in Travel & Tourism is an added advantage.
Experience:
- Minimum 1–3 years of experience in international tour sales and operations preferred.
- Freshers with relevant travel education and strong interest may also apply.
4. Required Skills and Competencies
- Strong communication and interpersonal skills
- Excellent customer service skills
- Strong sales and negotiation abilities
- Good organizational and multitasking skills
- Ability to work under pressure and meet deadlines
- Knowledge of international travel destinations and regulations
- Proficiency in MS Office (Excel, Word, Outlook)
- Knowledge of CRM systems and travel booking platforms
- Knowledge of GDS systems (Amadeus, Sabre, Galileo) preferred
- Strong attention to detail and problem-solving skills
5. Languages
- Fluency in English is mandatory
- Additional foreign language skills will be an added advantage
6. Key Performance Indicators (KPIs)
- Monthly sales targets achievement
- Customer satisfaction levels
- Accuracy and efficiency in bookings and documentation
- Timely completion of operational tasks
- Customer retention and repeat business
7. Working Conditions
- Office-based role with occasional extended hours during peak seasons
- May require coordination across different time zones
8. Career Growth Opportunities
- Senior International Travel Consultant
- Team Leader – International Operations
- Sales & Operations Manager
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
- Banashankari, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- English (Preferred)
- English Hindi (Required)
Location:
- Banashankari, Bengaluru, Karnataka (Preferred)
Work Location: In person
