Key Responsibilities
- Manage the complete order lifecycle from enquiry to final delivery.
- Coordinate with customers to understand product specifications, timelines, and commercial requirements.
- Work closely with the design team to develop new jewellery collections and customer-specific products.
- Liaise with production planning, manufacturing, CAD, casting, stone setting, polishing, and quality teams to ensure smooth execution.
- Prepare and monitor order plans, production schedules, and delivery timelines.
- Source raw materials including gemstones, diamonds, and findings in coordination with procurement.
- Track order progress and proactively resolve production or supply chain issues.
- Ensure product quality meets customer specifications and company standards.
- Coordinate sample development, approvals, and modifications.
- Prepare costing sheets, quotations, and purchase orders as required.
- Maintain accurate merchandising records, order status reports, and inventory information.
- Coordinate shipping documentation and dispatch with logistics teams.
- Monitor market trends, customer preferences, and competitor products to support new product development.
- Build and maintain strong relationships with customers, suppliers, and internal stakeholders.
Required Qualifications
- Bachelor's degree in Business, Fashion Merchandising, Jewellery Design, or a related field.
- Diploma or certification in Jewellery Merchandising or Gemology is an advantage.
Experience
- 2–6 years of experience in jewellery merchandising, manufacturing, exports, or retail.
- Experience in gold, diamond, gemstone, silver, or fashion jewellery is preferred.
Required Skills
- Strong understanding of jewellery manufacturing processes.
- Knowledge of gemstones, diamonds, precious metals, and jewellery components.
- Excellent communication and customer management skills.
- Strong planning, coordination, and problem-solving abilities.
- Good commercial awareness and negotiation skills.
- Proficiency in Microsoft Excel, ERP systems, and merchandising software.
- Ability to work under pressure and manage multiple orders simultaneously.
- Strong attention to detail and organisational skills.
Key Performance Indicators (KPIs)
- On-time order delivery.
- Order accuracy and quality compliance.
- Customer satisfaction and retention.
- Production coordination efficiency.
- Cost control and margin achievement.
- Sample approval turnaround time.
- Inventory and order tracking accuracy.
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
