Non-Voice Process Executive manages customer queries and issues through text-based channels such as email, live chat, and social media rather than phone calls. Key responsibilities include providing accurate, written resolutions, data entry, and documenting customer interactions while maintaining high satisfaction. [1, 2, 3]Core Responsibilities
- Customer Communication: Handling queries via email, chat, or social media with strong written skills.
- Issue Resolution: Providing accurate and timely solutions to customer problems without phone interaction.
- Documentation: Accurately documenting customer interactions in company systems.
- Data Accuracy: Performing data entry, data cleaning, or document processing tasks.
- Adherence to Guidelines: Following company policies, SOPs, and maintaining data privacy standards.
- Escalation: Identifying and escalating complex issues to supervisors.
Required Skills
- Written Communication: Strong proficiency in English (or specific language) grammar and email etiquette.
- Typing Speed/Accuracy: High-speed, accurate typing.
- Multitasking: Ability to handle multiple chats simultaneously in a fast-paced environment.
- Technical Proficiency: Familiarity with CRM systems and MS Office.
- Age criteria 18 to 29 years
Job Types: Full-time, Part-time, Fresher
Pay: ₹16,029.07 - ₹34,771.79 per month
Work Location: In person
