Key Responsibility Areas – Finance Executive
1. Data Entry & Report Management
- Accurately enter transaction data from various payment gateways and sales portals.
- Maintain organized and updated records of all downloaded reports for timely reconciliation and internal review.
2. Order Reconciliation
- Reconcile pending or mismatched order IDs across portals by verifying payment status, returns, cancellations, or delivery issues.
- Escalate unresolved discrepancies and ensure they are tracked until closure.
3. Issue Escalation & Ticket Management
- Raise tickets on portals or draft professional emails to address payment, order, or chargeback-related issues.
- Follow up regularly on open tickets and communicate updates to relevant internal teams.
4. Coordination & Internal Communication
- Collaborate with dispatch, customer service, and finance teams to gather inputs needed for reconciliation or issue resolution.
- Maintain proper records of correspondence for tracking and audit purposes.
5. Timeliness & Accuracy
- Ensure that data entry, reconciliations, and issue escalations are completed within defined timelines.
- Maintain high accuracy and attention to detail to minimize errors and prevent financial discrepancies.
Required Skills & Competencies
- Basic English (Written & Spoken): Ability to write simple, clear emails and communicate effectively.
- Attention to Detail: Strong focus on accuracy while entering and verifying data.
- Excel Proficiency: Comfortable working with Excel, including functions like VLOOKUP, filters, basic formulas, and pivot tables.
- Process-Oriented: Follows standard operating procedures and documentation protocols consistently.
- Problem-Solving Mindset: Proactive in identifying issues and working toward quick resolutions.
Job Types: Full-time, Permanent
Pay: Up to ₹23,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
