Executive - Accountant - O2C
- - - - - - - - - - - -
Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction.
Job Description Role and Responsibilities -
- Perform cash applications such as payment allocation to AR invoices, Resolve Unallocated Cash_1st and 2nd Levels, Escalate unallocated cash, Direct Debit Rejections, Partial Payments,
- Prepare, reconcile & send Daily Interface report.
- Preparation of Direct Debit, send Direct Debit advice to clients, process client returns.
- Carry out AR/AP Compensations
- Carry out Adjustments
- Carry out refund to customers
- Extend Due dates by creating Debit/Credit note.
- Reception & Matching of Payments/Receipts resolution coming from client and counterparts.
- Preparing Customer Accounts Reconciliation by comparing Sub ledger & General Ledger
- Calculate interest on overdue invoices & send report to credit control.
- Generate & sending out Statements of Accounts.
Shift timing - 6 PM to 3 AM (US Shift)
******************************************************************************************************
Manage Order & delivery
- Captures, records and commits customer orders according to customer needs, agreement and defined service level
- Proposes product alternatives in case of phase-out or shortage
- If relevant, optimizes, plans and coordinates the delivery with customers and partners
Monitor Execution
- Handles customer orders portfolio and monitors execution
- Liaise with the relevant partners to ensure on-time deliveries and service commitment
- Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
- Informs and follows up with customers
Manage Request
- Captures customer’s requests & claims
- Analyses and provides issue resolution or appropriate answer
- Contacts, follows up and closes the loop with customer
- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions
Support sales
- Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management
Apply and improve work methods
- Applies standards and procedures (including internal control rules & embargo ….).
- Contributes to continuous improvement to enhance work methods and customer satisfaction
