About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Operations Executive – International Holidays and Packages
About the Role
We are looking for a detail-oriented and customer-focused Operations Executive to manage end-to-end operations for International Holiday Packages. The ideal candidate will have strong destination knowledge across Europe, Far East, and the Middle East, along with hands-on experience in supplier coordination and booking management to ensure a seamless travel experience for customers.
Key Responsibilities
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Manage end-to-end operations for international holiday packages, including bookings, confirmations, and documentation.
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Conduct hotel price comparisons and recommend suitable alternatives to improve conversion rates.
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Coordinate with hotels, DMCs (Destination Management Companies) to ensure smooth service delivery.
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Handle escalations, guest concerns, and special requests promptly and professionally.
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Ensure timely processing of vouchers, amendments, cancellations, and reconfirmations.
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Negotiate and secure competitive rates, upgrades, and value-added benefits for customers.
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Maintain defined Turnaround Time (TAT) standards across all operational tasks.
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Maintain accurate records of bookings, cancellations, and amendments in internal systems.
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Provide support to the sales team to enhance customer experience and drive conversions.
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Stay updated with international travel trends and destination knowledge, with strong focus on Europe (e.g., France, Switzerland, Italy), Far East (Singapore, Thailand, Vietnam, Indonesia), and Middle East (Dubai).
