Zonal Collection Manager

Job details

Reporting to: ZHead – Collection & RCU Team Resources (Any Reportee): All Area Collection Managers/Collection Managers

Product: Common Experience: 10 to 12 years

Location:

Desired Education: Graduate/ Post Graduate with relevant experience Role Proficiencies

JOB DESCRIPTION

To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.
Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
Ensure adherence to the Code of Conduct.
Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Keeping the write off per cent within risk pricing.
Handle customer issues escalations.
Feedback on credit policy based on market conditions.
Approve waivers on PI as per delegation matrix.
Ensuring documented feedback and action taken on all cases in soft buckets.
Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
Manage and put support mechanism for legal / police issues.
Ensuring audit queries are complied with, ensuring corrective and preventive action.
Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
Recruitment of collection officers / area managers.
Constant evaluation of collection officers/area managers..

Core Responsibilities:

The key result areas (KRAs):

Ensuring minimum addition to NPA
To ensure maximum release from the NPA pool
To ensure minimum forward flow from the buckets
To ensure maximum recovery from 180+ and written Off Pool
To ensure Compliance and adherence to the prescribed COC Ensuring minimum attrition rate.

Desired Skill Set:

For successful execution of the job, a candidate should possess the following:
Knowledge of banking products and services
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Understanding of Collection and banking market dynamics.
Team management experience.

Job Designation: Zonal Collection Manager

Job Location: Mumbai