We’re Hiring: Customer Support Executive – Product & Sales
Experience: 1–2 Years
Employment Type: Full-Time
Role Overview
We are looking for a proactive customer support executive who can handle customer queries while also supporting product understanding and sales conversions. This role bridges customer support and sales, ensuring a smooth customer experience from inquiry to purchase.
Job Description
The Customer Support Executive will be responsible for assisting customers with product-related queries, guiding them through features, and supporting the sales process by converting leads into customers. The ideal candidate should have strong communication skills, basic product knowledge, and a customer-first mindset.
Key Responsibilities
- Handle inbound and outbound customer queries via calls, email, or chat
- Explain product features, benefits, and pricing to potential customers
- Assist customers in making purchase decisions and support sales conversion
- Follow up with leads and maintain customer relationships
- Resolve customer issues and provide timely solutions
- Maintain records of interactions and update CRM systems
- Coordinate with sales and technical teams for smooth customer experience
Skills Required
- Strong communication and interpersonal skills
- Basic understanding of product/service sales
- Ability to handle customer queries and objections effectively
- Problem-solving and multitasking ability
- Familiarity with CRM tools is a plus
- Customer-focused and target-oriented mindset
Apply now: [email protected]
Job Type: Full-time
Pay: ₹15,000.00 per month
Work Location: In person
