Job Title: Reservation Executive
Department: Front Office / Reservations
Reports To: Front Office Manager / Reservations Manager
Job Summary
The Reservation Executive is responsible for handling guest room reservations efficiently and professionally. The role involves responding to reservation inquiries, maximizing room occupancy and revenue, maintaining accurate reservation records, and providing excellent customer service to ensure a seamless booking experience.
Key Responsibilities
- Receive and process room reservations through telephone, email, website, travel agents, and online booking channels.
- Assist guests with room availability, rates, hotel facilities, and special packages.
- Enter, modify, and cancel reservations accurately in the Property Management System (PMS).
- Confirm reservations and communicate booking details to guests.
- Coordinate with the Front Office, Housekeeping, Sales, and Revenue teams to ensure smooth room allocation.
- Monitor room inventory and update availability as directed by the Revenue or Reservations Manager.
- Promote hotel services, room upgrades, and special offers to maximize revenue.
- Handle group reservations and coordinate with the Sales team for group bookings.
- Ensure compliance with hotel reservation policies, cancellation procedures, and payment requirements.
- Maintain accurate guest records and reservation documentation.
- Respond promptly and professionally to guest inquiries, requests, and complaints.
- Prepare daily reservation reports and occupancy forecasts as required.
- Maintain confidentiality of guest information.
- Follow hotel standards, policies, and service procedures.
Required Skills
- Excellent communication and customer service skills.
- Strong telephone etiquette and interpersonal skills.
- Knowledge of hotel reservation systems and Property Management Systems (PMS).
- Basic computer skills, including Microsoft Office.
- Good organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Problem-solving and conflict-resolution skills.
Qualifications
- Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, or a related field.
- 1–3 years of experience in hotel reservations, front office, or customer service is preferred.
- Experience with hotel PMS software (e.g., Opera, IDS, or similar) is an advantage.
- Good command of English; knowledge of additional languages is an added advantage.
Working Conditions
- Rotational shifts, including weekends and public holidays.
- Office-based role within the Reservations or Front Office department.
- Frequent interaction with guests, travel agents, and internal hotel departments.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
