Position Title: Manager Operation
Role Purpose
To oversee and manage the integrated functioning of all departments in the assisted living facility, ensuring high-quality care, safety, service, compliance, occupancy, and staff performance aligned with the organization’s goals.
Key Responsibilities
1. Clinical Oversight & Resident Care
- Ensure care plans are reviewed and implemented in coordination with the Nurse Manager.
- Monitor incident reporting, medication safety, fall protocols, and emergency escalation processes.
- Support clinical audits and nursing quality indicators
2. Facility Operations Management
- Oversee kitchen, housekeeping, laundry, and maintenance schedules.
- Ensure stock availability for nursing, housekeeping, and kitchen with procurement discipline.
- Approve vendor bills and coordinate with finance.
3. Resident & Family Experience
- Be the escalation point for grievances, feedback, and family communications.
- Review monthly resident summary reports and oversee new resident onboarding.
- Lead regular family meetings and satisfaction surveys.
4. Team Leadership & HR Coordination
- Lead the facility team huddles and ensure inter-departmental collaboration.
- Oversee induction, refresher training, and probation evaluation.
- Collaborate with the HR team for manpower planning and attendance reviews.
5. Business Metrics & Reporting
- Drive occupancy growth, coordinate with marketing and admissions teams.
- Track facility KPIs: occupancy, incident rate, grievances, employee attrition, etc.
- Submit monthly reports to senior management.
6. Compliance & Safety
- Ensure NABH or internal standards are maintained.
- Lead mock drills, audits, and safety protocol enforcement.
- Ensure facility readiness for inspection.
Job Specification – Manager Operation
Criteria
Details
Education
Graduate/Postgraduate in Healthcare/Management/Nursing or related field
Experience
7–10 years in healthcare or hospitality, including 3–5 years in supervisory role
Knowledge
Geriatric care, residential care operations, compliance standards, staff management, commercial and business metrics
Skills
Leadership, planning, conflict resolution, multitasking, audit readiness
Behavioural Attributes
Empathy, accountability, structured thinking, crisis response, team builder
Languages
Proficiency in English and local language preferred
Tools Familiarity
ERP tools, QMS, MS Office, HRMS, CRM systems
Job Types: Full-time, Permanent
Pay: ₹45,000.00 - ₹60,000.00 per month
Experience:
- total work: 10 years (Preferred)
- Healthcare: 7 years (Preferred)
