Urgent Requirement of Sr. Customer Care Executive for Leading Hotel Management Institute
Education qualification – Graduate in any field
Skills – Communication, Present ability, well verse with computers
No. of Positions: 1
Position Overview
NFCI Group of Education is looking for a Customer Care Executive to manage customer and student queries, provide timely information, maintain proper follow-ups, and ensure a positive experience for students, parents, and other stakeholders.
Key Responsibilities
- Handle incoming and outgoing calls related to student, parent, and general inquiries.
- Respond professionally to queries received through phone calls, WhatsApp, email, and other communication channels.
- Provide accurate information regarding NFCI courses, centres, admissions, and general services.
- Maintain regular follow-up with prospective students/leads and ensure proper coordination with the concerned team.
- Handle customer complaints and queries politely and escalate issues to the concerned department when required.
- Maintain records of calls, inquiries, follow-ups, and resolutions in CRM/Excel.
- Coordinate with different NFCI centres and departments for timely resolution of customer concerns.
- Conduct feedback calls with students/customers to understand their experience and satisfaction.
- Ensure proper documentation and daily reporting of calls and activities.
- Maintain professional communication and follow the organization’s customer service standards.
- Support the Head Office team in other customer engagement and operational activities as required.
Qualification & Experience
- Graduate preferred.
- 2–5 years of experience in Customer Care, Telecalling, Customer Support, Education Counselling, or a similar role.
- Freshers with excellent communication skills may also be considered.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Application Question(s):
- What is your Expected Salary ?
Work Location: In person
