About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Key Responsibilities
Holiday & Cruise Operations
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Manage end-to-end holiday bookings (domestic & international) including Cordelia Cruises
- Design and curate customized itineraries based on customer requirements
- Ensure accurate costing, pricing, and timely delivery of proposals
Query Handling & Conversions
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Handle inbound/outbound travel queries via calls, emails, and other channels
- Drive high conversion rates by providing personalized travel solutions
- Upsell/cross-sell relevant travel products (hotels, activities, cruises, etc.)
Stakeholder Coordination
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Coordinate with internal teams (sales, contracting, ticketing) for smooth execution
- Liaise with external partners/vendors (DMCs, hotels, cruise partners)
- Ensure seamless booking, confirmations, and service delivery
Customer Experience
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Ensure a smooth and delightful customer journey from inquiry to trip completion
- Proactively resolve customer issues and escalations
Maintain high service standards and customer satisfaction scores
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Key Requirements
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2–6 years of experience in holiday packages / travel operations / cruise handling
- Strong knowledge of domestic & international destinations
- Experience with Cordelia Cruises or cruise bookings is a plus
- Excellent communication, sales, and negotiation skills
- Strong attention to detail and multitasking ability
- Customer-first mindset with problem-solving approach
