Education: Any Engineering or Master&#Degree Holder.
Experience-3 to 5 years
Key Responsibilities:
Customer Communication & Engagement
Handle multi-channel communication: Manage and respond promptly to customer
inquiries, feedback, and issues via phone, email, live chat, and social media platforms.
Issue Resolution: Diagnose, troubleshoot, and provide accurate, timely, and complete
resolutions to customer problems, escalating complex issues to the appropriate internal
teams when necessary.
Documentation: Accurately document all customer interactions, feedback, and resolutions
in the CRM system to track common issues and inform product/service improvements.
Outreach: Conduct proactive approach on follow-ups on submitted quotations.
Team Collaboration
Collaborate effectively with cross-functional teams (e.g., Technical Support, Sales, and
Marketing) to expedite customer process.
Participate in team meetings, training sessions, and continuous learning programs to stay
updated on product knowledge, support processes, and industry best practices.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
