Come join a team that safeguards the health, safety, and security of Amazon business travelers globally. Grounded in Duty of Care standards and best practice, the Travel Risk Coordinator (TRC) enables business travel, builds a positive security culture, and delivers proactive risk mitigation solutions for Amazonians traveling for work. The role spans the full travel lifecycle: pre-trip risk assessment and briefings, real-time monitoring and incident response during travel, and post-trip documentation, reporting, and continuous improvement.
The right candidate will be calm under pressure, empathetic with travelers in stressful situations, and comfortable making high-impact decisions independently. This is a role for someone who can balance operational traveler assistance needs and contribute to global strategic projects.
Key job responsibilities
- Serve as a subject matter specialist in medical and security risks to travelers in the APAC region
- Identify high-risk travel bookings and proactively engage travelers with mitigation guidance
- Coordinate secure ground transportation requests and vendor management
- Manage traveler medical and security incidents from escalation through resolution
- Support Crisis Management Team activations
- Maintain country/city advisories, hotel guidance, and pre-trip messaging
- Complete After-Action Reviews, hotel assessments, and vendor audits
- Track and report operational metrics aligned to the ISO 31030 Travel Risk Management Standard
- Support TRM strategic programs as required
A day in the life
- Coordinate secure ground transportation with vetted in-country vendors and update real-time monitoring dashboards
- Triage medical or security incident escalations connect travelers with local support, coordinate with internal stakeholders, and manage cases through resolution
- Update country/city advisories based on new intelligence and maintain pre-trip messaging content
- Complete After-Action Reviews from recent incidents and pull metrics for ISO 31030 compliance reporting
- Contribute to strategic projects refining SOPs, piloting automation workflows, or supporting vendor audits
- Serve as the connective tissue between travelers in the field and the broader TRM program, ensuring nothing falls through the cracks
About the team
The Travel Risk Management (TRM) team mitigates health, safety, and security risks to Amazon's business travelers and international assignees globally. Grounded in Duty of Care principles and aligned to the ISO 31030 Travel Risk Management Standard, TRM delivers end-to-end risk mitigation from pre-trip intelligence and traveler briefings through real-time monitoring, incident response, and continuous improvement. This coordinator role is essential to keeping the program operationally sound and scalable as Amazon's global footprint grows.
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