Job Summary
We are looking for a motivated and customer-focused Tele Collections Executive to join our collections team in Bangalore. The ideal candidate should have experience in Tele Collections, Customer Service, or Collections within the NBFC/BFSI industry and possess excellent communication and negotiation skills. If you are target-driven and enjoy interacting with customers to resolve payment-related concerns, we'd love to hear from you.
Key Responsibilities
- Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts.
- Follow up with customers for pending EMI payments and ensure timely collections.
- Negotiate repayment plans while maintaining positive customer relationships.
- Resolve payment-related queries and customer concerns professionally.
- Maintain accurate records of customer interactions and payment commitments in CRM systems.
- Coordinate with field collection teams and backend operations for account resolution.
- Ensure compliance with company policies, collection guidelines, and quality standards.
- Handle customer escalations and disputes with empathy and professionalism.
- Achieve daily, weekly, and monthly collection targets.
Eligibility Criteria
- Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Handling roles.
- Experience in the NBFC/BFSI industry is preferred.
- Excellent communication skills in English and Hindi.
- Regional language proficiency will be an added advantage.
- Strong negotiation, convincing, and problem-solving skills.
- Basic knowledge of CRM tools and MS Office.
- Graduate in any discipline.
Job Details
- Location: Bommanahalli, Bengaluru
- Employment Type: Full-time
- Work Mode: Work from Office
- Shift: Day Shift
- Salary: ₹3.0 LPA – ₹3.5 LPA + Attractive Incentives
Candidate Requirements
Experience
Education
Languages
Preferred Industry
- NBFC
- BFSI
- Banking
- Financial Services
Required Skills
- Tele Collections
- Collections
- Customer Handling
- Communication Skills
- Negotiation Skills
- EMI Collections
- Loan Collections
- Personal Loan Collections
- Business Loan Collections
- Customer Service
- CRM
- MS Office
Pay: ₹300,000.00 - ₹350,000.00 per year
Benefits:
Work Location: In person
