At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire a talented Change Manager for our development center in India. This position would be based out of Hyderabad and is a permanent position. If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore the possibilities of having you onboard the Prolifics team!
Job Title:Change Manager
Primary skills:Change Management and other processes – in particular, Service Asset and Configuration Management
Secondary skills:Risk Analysis and Impact Assessment on changes
Location: Hyderabad (Mindspace#12B)
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
Experience: 6-8 Years
Role Overview:
Lead the end-to-end change management process, ensuring all IT changes adhere to internal policies, regulatory requirements, and ITIL frameworks. Evaluate the risks, impacts, and dependencies of proposed IT changes on business operations and system performance. Lead and facilitate Change Advisory Board (CAB) meetings to review, approve, or reject change requests based on risk and business necessity. Act as the liaison between technical build teams, business units, and executive leadership to ensure seamless go-live rollouts. Proactively identify and resolve change fatigue or resistance among employees and staff members. Develop communication plans, draft end-user FAQs, and coordinate training schedules to ensure a smooth transition into new systems. Establish Key Performance Indicators (KPIs) to track user readiness, system stability, and the ultimate ROI of implemented changes.
Core Responsibilities
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To be responsible for Change Management ensuring that governance is defined and adhered to.
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Coordinate key interfaces between Change Management and other processes – in particular, Service Asset and Configuration Management and Release and Deployment Management.
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To co-ordinate the outputs of the Change Advisory Board (CAB) and to perform the role of Change Manager with delegated authority from the IT Service Experience Manager to approve changes that do not require escalation.
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Coordinate the scheduling of all changes to live IT service environment as authorised by the IT Service Experience Manager after CAB approval.
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Carry out Risk Analysis and Impact Assessment on changes and ensure test plans are carried out to appropriate standards
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Conducting post-implementation follow-up of failed changes to ensure lessons learnt and identifying the need for Major Incident reviews
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Ensure that the review of all implementation instructions as received from the CAB for technical feasibility and escalate potential implementation challenges to the CAB
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Assign responsibility for change implementation to appropriate resources with IT Services
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Ensure that the change implementation schedule and instructions are completely understood by the implementation resources
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Review all implemented changes against their objectives
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Make sure user acceptance tests are completed and all defects addressed.
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Assist in the development of orientation, training, performance support, and communication assets necessary for the change initiatives
Qualifications & Skills
Education & Experience: Bachelor’s degree in Information Technology, Computer Science, or Business Administration, along with a proven track record in leading large-scale IT projects.
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Certifications: Certifications such as ITIL Foundation, Prosci Change Management, or equivalent are highly desired.
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Technical Proficiency: Hands-on experience with ITSM tracking software and ticketing tools (e.g., Atlassian Jira Service Management or ServiceNow).
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Soft Skills: Exceptional active listening, verbal communication, and stakeholder management abilities.
About us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune.
For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.
We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
