Designation: Junior Program Manager
Location: Noida, Sector 5
Work Mode: 6 Days WFO
Shift Timings: 9:30 am - 5:30 pm
Key Responsibilities:
Your primary job responsibility will include (and not limited to):
- Serve as the primary point of contact for learners, addressing queries and ensuring timely resolution of concerns.
- Coordinate and manage end-to-end program operations to ensure seamless execution and delivery.
- Make outbound calls to learners daily for follow-ups, engagement, issue resolution, and program-related communication.
- Administer and maintain the Learning Management System (LMS), including learner records, course updates, and tracking of program progress.
- Plan, schedule, and communicate academic sessions, assessments, and program-related activities.
- Maintain accurate learner and program data, ensuring data integrity and timely reporting.
- Manage and distribute learning materials, resources, and program documentation to support the learner experience.
- Collaborate with internal stakeholders to ensure smooth program delivery and adherence to timelines.
- Monitor learner engagement and provide operational support to enhance overall program effectiveness.
Desired Qualifications:
- Bachelor's degree in any discipline.
- 1 to 3 years of experience in Program Management, Academic Operations, Learner Support, or a similar role.
- Strong communication and interpersonal skills with a learner-centric approach.
- Excellent organizational and time-management abilities.
- Proficiency in MS Excel, Google Sheets, and other productivity tools.
- Strong attention to detail and data management skills.
- Problem-solving mindset with the ability to handle learner queries and operational challenges efficiently.
Pay: ₹300,000.00 - ₹400,000.00 per year
Application Question(s):
- Current CTC?
- Expected CTC?
- Notice Period?
Education:
Work Location: In person
