Job Title: Track & Trace Executive
Department: Logistics / Operations
Reports To: AM -Logistics
Job Purpose
The Track & Trace Executive ensures seamless delivery execution by monitoring shipments, managing schedules, and resolving transit issues. This role bridges communication between warehouses, transporters, and customers to guarantee high service quality and on-time last-mile delivery.
Key Responsibilities
- Appointment Coordination: Schedule and manage appointment-based deliveries with warehouses, customers, and transporters.
- Delivery Management: Oversee non-appointment deliveries to ensure timely and efficient execution.
- Real-Time Tracking: Monitor live shipments and provide proactive, real-time delivery status updates.
- Issue Resolution: Resolve delivery bottlenecks, including transit delays, unexpected rescheduling, and documentation gaps.
- Performance Monitoring: Track delivery Turnaround Time (TAT), Proof of Delivery (POD) collection status, and open escalations.
Skills & Qualifications
- Logistics Knowledge: Proven experience in last-mile logistics and delivery operations.
- Education: Bachelor’s degree in any discipline.
- Problem Solving: Ability to handle high-pressure customer queries and resolve operational escalations quickly.
- Experience: 1–3 years in a logistics tracking, customer service, or dispatch coordination role (preferred).
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
