Experience
1–3 years of experience in Front Office / Guest Relations in a hotel or resort.
Key Responsibilities
- Welcome and warmly greet guests upon arrival.
- Assist guests with check-in, check-out and other Front Office requirements.
- Ensure a smooth and pleasant guest experience throughout their stay.
- Handle guest queries, requests and complaints professionally.
- Coordinate with Housekeeping, F&B and other departments to fulfil guest requirements.
- Conduct guest feedback and follow up on guest concerns.
- Maintain good knowledge of resort facilities, outlets, activities and services.
- Assist in VIP guest handling and special arrangements.
- Maintain professional communication and grooming standards.
- Ensure all Front Office and guest service SOPs are followed.
Candidate Profile
- Excellent communication and interpersonal skills.
- Pleasant personality with a guest-oriented approach.
- Good English and Hindi communication skills.
- Strong problem-solving and coordination skills.
- Well-groomed and confident.
- Ability to work in shifts, including weekends and holidays.
- Hospitality/Hotel Management qualification will be preferred.
What We Offer
- Competitive salary based on experience and skills.
- Staff accommodation
- Staff meals.
- Career growth opportunities in hospitality.
Pay: ₹24,000.00 - ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
