1. Workshop & Team Management
- Floor Supervision: Directing the daily workflow of mechanics and technicians, ensuring a steady throughput of heavy or light commercial vehicles (LCVs/HCVs).
- Task Allocation: Assigning repair, maintenance, and diagnostic tasks based on technician skill level and bay availability.
- Skill Development: Identifying training needs, tracking performance, and mentoring staff on OEM (Original Equipment Manufacturer) updates.
2. Quality Control & Customer Satisfaction
- First-Time-Right Repairs: Conducting final inspections and test drives to ensure vehicle issues are resolved properly on the first attempt.
- Complaint Resolution: Addressing escalated customer concerns, particularly regarding repair delays, billing disputes, or vehicle breakdowns.
- TAT Reduction: Actively monitoring Turnaround Time (TAT) to minimize vehicle downtime for fleet operators and commercial owners.
3. Commercial Operations & Profitability
- Warranties & Billing: Overseeing estimates, insurance claims, and warranty processing, ensuring compliance with OEM guidelines.
- Resource Optimization: Monitoring inventory, reducing wastage, and ensuring tools and specialized diagnostic equipment are properly calibrated and available.
- Target Achievement: Driving workshop revenue targets by pushing for value-added services, AMC (Annual Maintenance Contract) sales, and preventative maintenance packages.
4. Compliance & Safety
- Health & Safety: Enforcing a safe working environment, especially critical when handling heavy machinery, hydraulic lifts, and hazardous fluids.
- Transport Regulations: Ensuring all serviced vehicles meet road-worthiness and commercial transport regulations before leaving the bay.
If you are looking to advance in this field in and around the Coimbatore region, I can help you:
- Find Assistant Works Manager or Workshop Supervisor openings on platforms like Indeed India or Naukri.com.
- Outline the typical salary bands, experience requirements, and expected qualifications (e.g., Diploma/Degree in Mechanical/Automobile Engineering) for the local market.
- Prepare for an interview by highlighting heavy-vehicle troubleshooting and fleet management skills.
Pay: ₹25,904.54 - ₹30,819.68 per month
Benefits:
- Food provided
- Provident Fund
Ability to commute/relocate:
- Salem, Tamil Nadu (Salem): Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Commercial vehicle: 5 years (Required)
Location:
- Salem, Tamil Nadu (Salem) (Required)
Work Location: In person
