We are looking for energetic, target-oriented, and customer-focused Sales Executives (Telecallers) to join our Loan Sales team. The candidate will be responsible for contacting potential customers, explaining loan products, generating leads, converting enquiries into successful loan applications, and ensuring excellent customer service throughout the loan process.
Key Roles & ResponsibilitiesCustomer Calling
- Make outbound calls to prospective customers from company-provided data.
- Receive inbound calls and convert enquiries into loan applications.
- Explain loan products, eligibility criteria, documentation, interest rates, repayment terms, and benefits.
- Build strong customer relationships through professional communication.
Sales & Conversion
- Generate quality leads and convert them into successful loan disbursements.
- Achieve daily, weekly, and monthly sales targets.
- Follow up with interested customers until the loan process is completed.
- Handle objections professionally and convert prospects into customers.
Customer Assistance
- Guide customers through the complete loan application process.
- Assist customers in uploading and submitting required documents.
- Coordinate with the Credit and Operations teams for faster loan processing.
- Ensure customers receive regular updates regarding their loan status.
CRM Management
- Update customer interactions in the CRM system accurately.
- Maintain complete customer records.
- Record follow-up schedules and remarks after every interaction.
- Ensure data accuracy and confidentiality.
Documentation
- Verify customer details before forwarding applications.
- Ensure all required KYC and supporting documents are collected.
- Coordinate with internal teams to resolve documentation issues.
Relationship Management
- Maintain long-term relationships with customers.
- Encourage repeat business and customer referrals.
- Deliver a positive customer experience to enhance customer satisfaction.
Compliance
- Follow company policies and RBI guidelines applicable to loan sales.
- Maintain confidentiality of customer information.
- Avoid mis-selling and ensure transparent communication with customers.
Required Skills
- Excellent verbal communication in Hindi (English communication is an added advantage).
- Strong convincing and negotiation skills.
- Ability to build customer trust quickly.
- Good listening and interpersonal skills.
- Basic computer knowledge.
- Familiarity with CRM software is preferred.
- Ability to work under pressure and achieve targets.
- Positive attitude with a sales-oriented mindset.
- Good typing speed and documentation skills.
Eligibility
- 12th Pass / Graduate.
- Experience in BPO, Telecalling, Loan Sales, Banking, Insurance, Credit Cards, Personal Loans, Payday Loans, or Financial Services will be preferred.
- Comfortable working in a target-driven environment.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
Work Location: In person
