Job Title: Customer Service Representative
Company: Aminia Hospitality Pvt. Ltd.
Location: Kolkata
Job Summary
Aminia Hospitality Pvt. Ltd. is looking for a customer-focused and energetic Customer Service Representative to join our team. The candidate will be responsible for handling inbound and outbound calls, assisting customers with orders and queries, and supporting sales targets through excellent communication and service.
The ideal candidate should have good communication skills in English, Bengali, and Hindi, along with basic knowledge of Mughlai cuisine and customer handling.
Key Responsibilities
- Handle inbound customer calls professionally and courteously
- Make outbound calls for customer support, follow-ups, and promotions
- Assist customers with menu details, order placement, and service-related queries
- Achieve assigned daily and monthly performance targets
- Maintain proper call records and customer information
- Provide accurate information about Mughlai food items and restaurant offerings
- Coordinate with internal teams to ensure smooth customer experience
- Resolve customer concerns in a timely and professional manner
Requirements
- Good communication skills in English, Bengali, and Hindi
- Smart, confident, and customer-oriented personality
- Basic knowledge of Mughlai cuisine and food service industry preferred
- Ability to work in a target-oriented environment
- Basic computer knowledge and calling experience preferred
- Positive attitude and teamwork skills
Experience
- Freshers and experienced candidates can apply
- Experience in customer service, telecalling, or hospitality will be an advantage
Job Type
Schedule
- Rotational shift / Day shift
Work Location
Pay: ₹10,000.00 - ₹12,000.00 per month
Work Location: In person
