IT Hardware Engineer (Field Support)
Company: Fastigo Technology Pvt. Ltd.
Product: Door2fy
Location: Noida, Uttar Pradesh
Job Type: Full-Time
Experience: 6 Months – 2 Years
About the Role
Fastigo Technology Pvt. Ltd. is hiring IT Hardware Engineers for its field service platform, Door2fy. The role involves onsite installation, troubleshooting, repair, maintenance, and replacement of IT hardware across customer locations. The ideal candidate should have strong technical knowledge, excellent troubleshooting skills, and a willingness to travel for onsite support.
Key Responsibilities
Diagnose and troubleshoot desktops, laptops, and all-in-one PCs.
Install, configure, and troubleshoot Windows operating systems.
Replace hardware components such as motherboards, RAM, SSD/HDD, keyboards, LCDs, batteries, adapters, cooling fans, Wi-Fi cards, and other field replaceable units.
Install and troubleshoot printers, scanners, and multifunction devices.
Perform preventive maintenance and hardware health checks.
Attend assigned customer locations and complete service calls within the defined SLA.
Coordinate with OEM or backend technical support teams during troubleshooting and hardware replacement.
Collect the spare parts required for the assigned service calls from the designated warehouse/service center every morning before visiting customer locations.
Verify the assigned spare parts before leaving for the customer site.
Replace defective parts as per the service ticket and OEM guidelines.
Return all replaced or defective parts to the designated return location after successful call completion.
Capture service photographs, obtain customer sign-off, and submit closure reports through the prescribed application or portal.
Maintain professional communication with customers and internal teams.
Required Skills
Laptop and Desktop Hardware Troubleshooting
Windows Installation and Configuration
Driver Installation
Printer Installation and Troubleshooting
Hardware Repair and Component Replacement
Basic Networking Knowledge
Field Service Experience
Customer Handling Skills
Strong Problem-Solving Ability
Preferred Qualifications
Diploma or Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
Experience working with HP, Dell, Lenovo, Canon, Epson, Cisco, Aruba, or other enterprise OEM products will be preferred.
Hardware and Networking certifications will be an added advantage.
Experience
Minimum 6 months of experience in IT Hardware Support, Desktop Support, or Field Service.
Freshers with strong practical knowledge of computer hardware are also encouraged to apply.
Job Requirements
Willingness to travel to customer locations.
Ability to handle multiple service calls in a day.
Good communication and interpersonal skills.
Basic understanding of SLA-based service delivery.
Ability to work independently and manage field assignments efficiently.
Benefits
Competitive salary based on experience.
Performance-based incentives.
Opportunity to work on enterprise IT infrastructure projects.
Hands-on experience with leading OEM products.
Career growth and learning opportunities.
Professional work environment.
How to Apply
Interested candidates can send their updated resume to [email protected]
Salary: ₹18,000 – ₹20,000 per month (Depending on experience)
Schedule:
Day Shift
Monday to Saturday
Work Location:
Noida, Uttar Pradesh (Field Support Role)
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: On the road
